Job Description

: Elevate Patient Financial Solutions has an exciting career opportunity available as an Administrative Coordinator . This position will be a remote based role. The part-time schedule for this role will be Flexible M-F 4, 5-hour days or 5, 4-hour days . Job Summary

The purpose of this position is to provide general clerical and administrative office duties within the Service Center and eligibility department.

Essential Duties and Responsibilities

• Posting new and related referrals into PAT as received from various hospital systems. Acknowledge referral by documenting the hospital system, updating the billing indicators/payor codes, verify the patient's date(s) of service, and flag accounts in PAT to reflect DHR referral reason.
• In-House accounts to be posted within an hour of receipt via fax, email or Workque. Expectation is to post Inpatient (IP) accounts within four (4) hours of receipt and Emergency Department (ED) and other types of referrals such as clinic, OP, OBV, etc. within 24hrs of referral to DHR.
• Reconciliation of referrals within PAT and hospital systems. Reviewing discrepancies in accounts by reviewing both PAT and the hospital system. Responsible for identifying any errors or inconsistencies and correcting or distributing to the appropriate party for resolution and clarification of referral purpose.
• Communicate with Administration or Advocate Manager/Supervisor on problem accounts and work with hospital staff to resolve any assignment/referral issues, if appropriate.
• Learn and work with multiple hospital systems and user interfaces to post accounts timely and efficiently.
• Answer phones, screen, and forward calls to advocate or staff. Serve as a back-up to the DHR concierge line that requires screening incoming calls for potential linkage to a government program.
• Working at the reception desk and assist with incoming screening calls, greeting all visitors, and scheduling patient appointments if required.
• Process all incoming faxes and various emails destitution accounts to ensure timely posting and distribution of client and patient documents timely.
• Process all incoming mail daily by scanning and uploading to PAT and tasking the advocate or recipient for immediate handling.
• Support the billing department by checking payments in hospital systems for invoicing purposes, including insurance payments.
• Provide training to other employees on hospital systems and hospital protocols for each hospital.
• Collaborate with Supervisor/Manager in various offices and regions to support operations for multiple client referrals.
• Provide support for Administrative Assistants and performing duties outlined in Administrative Assistant as needed.
• Provide assistance with completing various reports as instructed by manager.
• Order and maintain supplies for the service center and advocates.
• Troubleshoot office technology (copies, fax, scanner, printer, etc.) problems and systems as requested or required.
• Assist with printing and preparing marketing, training, and reference tools.
• Work with Staff Advocates, if needed, with Spanish communications and follow up tasks.
• Provide administrative support to the executive team, as needed.
• Other duties as assigned.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.

• High School Diploma or GED
• Strong data entry skills
• Microsoft Office
• Strong 10-key skills
• Professional phone demeanor
• A flexible attitude that will be open to the wide variety of assigned tasks
• Ability to work as part of a team
• Type 50+ wpm
• Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer

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