Customer Service Call Center Job at Gemaire Distributors, LLC, Pompano Beach, FL

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  • Gemaire Distributors, LLC
  • Pompano Beach, FL

Job Description

Customer Service Call Center Location Pompano Beach, FL (Northwest Pompano area) :

Call Center Customer Service Representative

Reporting to the Call Center Supervisor, this position will provide support to the Customer Service Call

Center function. This position serves as a liaison between the company and its customers regarding product availability, delivery, order entry, order status and problem resolution.

Job Responsibilities :

Responsibilities to include, but are not limited to:

  • Input customer orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternates or substitute products based on availability.
  • Research and source products for customers using a variety of tools.
  • Follow up promptly on all customer requests for information, quotes, alternative parts and pickup/delivery dates.
  • Proactively communicate with customers about any expected delays or issues with their order.
  • Maintains knowledge of new and existing products and inventory by participating in training, reviewing catalogs, web-sites and internal resources
  • Provide pre-order and post order support; order management from the point of entry to invoicing
  • Work closely with vendors, credit and sales departments to provide high customer service.

Qualifications

  • High School Diploma or equivalent with 2+ years of HVAC, Counter Sales or other related industry experience; or Associates Degree with 1+ year of HVAC, Counter Sales or other related industry experience.
  • Experience preferably in a call center environment.
  • Must have strong customer service soft skills
  • Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook).
  • Must possess the ability to problem solve and multi-task

Job Type: Full-time

Pay: $17.00 - $20.50 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Work Location: In person

Job Tags

Hourly pay, Full time, Monday to Friday, Shift work, Weekend work,

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